Privacy Policy

1. Information We Collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about our products and services, which is necessary to provide you professional services and communicate with you effectively:

• Personal Identifiers: Name, phone number, email address, and physical service address (for home visits).
• Service Data: Type of appliance, brand, model number, serial number, date of purchase and description of issue/fault of the appliance requiring service, etc.
• Communication Data: Logs of your chats, requests, feedbacks provided by you and media (photos/videos of appliances) sent via WhatsApp, SMS, or Email to us.

2. Consent and Communication Channels

By initiating contact with us, you agree to the following:

• Implicit and Explicit Consent: By filling out an inquiry or quote form on our website, or by sending an inquiry via WhatsApp, SMS, Email, or any other digital channel, you provide your express consent for us to contact you.
• Service & Marketing Messages: You agree that we may use your contact details to provide the requested service and to send you marketing and promotional communications, including but not limited to Annual Maintenance Contract (AMC) reminders, discount offers, and maintenance tips.
• Channel Usage: We may communicate with you via the WhatsApp Cloud API, automated SMS, or Email to provide service updates (e.g., "Technician is on the way") and promotional content.

3. WhatsApp Business API Compliance

In compliance with WhatsApp’s transparency requirements:

• Opt-in: Your inquiry via WhatsApp or our website acts as an opt-in for receiving communications.
• Opt-out: You have the right to opt-out of marketing messages at any time. You can stop receiving WhatsApp marketing as well as communication messages by replying "STOP" or "UNSUBSCRIBE."
• Data Processing: We use the WhatsApp Cloud API (provided by Meta) to process messages. Your data is handled securely according to Meta’s security standards.

4. How We Use Your Information

We use the information we collect for the following business purposes:

• Service Delivery: To verify your identity, to schedule repair appointments and to track appliance repairs at your service location.
• Customer Support: To respond to inquiries, to resolve technical issues, to send technician details and to process invoices and payments.
• Customer Feedback: To improve our service through customer's feedback and surveys.
• WhatsApp Communication: To send service updates, service due reminders, and AMC renewal reminders.
• Marketing Campaigns: With your explicit consent, we may send promotional messages regarding our new services or seasonal discount offers, etc.

5. Data Sharing and Disclosure

We do not sell or rent your personal data to third parties. Data is shared only with:

• Service Technicians: Necessary details (name, address, phone) are shared with the technician assigned to perform the on-site service.
• Technology Providers: Cloud hosting services and WhatsApp Cloud API provider (Meta) to facilitate communication.
• Legal Compliance: When required by Indian law or in response to valid requests by public authorities (e.g., a court or government agency) or to protect our legal rights.

6. Data Security

We implement appropriate technical practices and organizational security measures to protect your information from unauthorized access or disclosure. However, no method of transmission over the internet or mobile network is 100% secure.

7. Your Privacy Rights

You have the right to:

• Access and review the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Withdraw your consent for marketing communications at any time.

8. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of third-party sites or services.

9. Updates to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Revised" date and will be effective as soon as it is accessible.

10. Grievance Officer

In accordance with the Information Technology Act and DPDP Act, the details of the Grievance Officer are:

Name: Prabhat Singh Raghav

Address: 2500, GF, Greenfields, FBD, HR, IN

Email: technicians.homecare@gmail.com

Phone/WhatsApp: +91-7599173900